/* Compact three-column support workspace. Only the inbox page uses these rules. */
.inbox-page{background:#151b1c;color:#293234;font-family:"Leelawadee UI",Tahoma,system-ui,sans-serif;padding-left:72px}
.side-rail{position:fixed;inset:0 auto 0 0;width:72px;background:#151b1c;display:flex;align-items:center;flex-direction:column;padding:13px 7px;gap:12px;z-index:20}.side-rail a{width:56px;min-height:55px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;border-radius:10px;color:#a5b5b4;text-decoration:none;font-size:10px;line-height:1.3}.side-rail .rail-brand{background:#147c6d;color:#ffe29b;min-height:44px;width:44px;font-size:34px;margin-bottom:13px}.side-rail a[aria-current]{background:#2b3838;color:#fff}.side-rail a:hover{background:#283332;color:#fff}.side-rail svg{width:23px;height:23px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.side-rail .rail-demo{margin-top:auto}
.inbox-page .topbar{height:56px;min-height:56px;padding:0 22px;background:#151b1c;border:0;color:#fff;display:flex;gap:16px}.workspace-title{font-size:20px;font-weight:700;letter-spacing:-.4px;white-space:nowrap}.workspace-title span{font-weight:400;color:#617071;margin:0 14px}.workspace-title strong{font-size:13px;letter-spacing:0;font-weight:500;color:#c6d4cf}.inbox-page .account{margin:0;gap:12px}.inbox-page #admin-email{border:0;color:#b8c6c2;max-width:220px;font-size:11px}.inbox-page #logout{background:#26312f;border:1px solid #44504d;color:#d9e2df;border-radius:20px;font-size:11px;padding:7px 12px}
.inbox-page main{max-width:none;height:calc(100dvh - 66px);margin:0 10px 10px 0;padding:0;gap:0;display:grid;grid-template-columns:280px minmax(0,1fr) 245px;background:#fff;border-radius:13px;overflow:hidden}.inbox-page main>aside{border:0;border-right:1px solid #e9edeb;border-radius:0;box-shadow:none;padding:20px 10px;max-height:none;background:#fff;min-width:0}.inbox-page .inbox-heading{padding:0 10px 17px}.inbox-page .section-label{font-size:9px;letter-spacing:1.4px;margin-bottom:6px}.inbox-page h1{font-size:20px;margin-bottom:12px;letter-spacing:-.3px}.inbox-page #connection{font-size:10px;padding:4px 7px;border-radius:5px;background:#eff7f3}.inbox-page .list-controls{padding-top:14px;margin:0 7px 12px;gap:6px}.inbox-page .list-controls select{padding:7px;font-size:11px;border-radius:6px;background:#fff}.inbox-page #refresh{width:31px;height:31px;border-radius:6px}.inbox-page #conversations{gap:4px}.inbox-page .conversation{border-color:transparent;min-height:66px;padding:10px 8px 10px 46px;border-radius:7px;gap:3px 5px}.inbox-page .conversation::before{width:28px;height:28px;left:9px;border-radius:50%}.inbox-page .conversation strong{font-size:12px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-page .conversation p{font-size:11px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-page .conversation small{font-size:9px;max-width:82px}.inbox-page .conversation .waiting{font-size:10px;padding:2px 5px;line-height:15px}.inbox-page .conversation.active{background:#edf5f1}.inbox-page .conversation.needs-reply{background:#fff7e9;border-color:#edd1a6}.inbox-page .conversation.needs-reply.active{background:#fff0d7;border-color:#d39349}
.inbox-page .workspace{min-width:0;min-height:0;background:#fff;border:0;border-radius:0;box-shadow:none}.inbox-page #welcome{height:100%;min-height:0;background:#fbfcfb}.inbox-page .welcome-mark{width:68px;height:68px;border-radius:20px;margin-bottom:26px;box-shadow:0 7px 20px #2256450b,0 0 0 8px #eef5f0}.inbox-page #welcome h2{font-size:22px}.inbox-page .welcome-hint{font-size:11px}.inbox-page #thread{height:100%;max-height:none;min-height:0;display:flex;flex-direction:column}.inbox-page .thread-header{min-height:84px;padding:14px 18px;align-items:center;gap:12px}.inbox-page .thread-header h2{font-size:15px;line-height:1.5;overflow-wrap:anywhere}.inbox-page .thread-header p{font-size:10px;margin:3px 0}.inbox-page #edit-name{margin-top:3px}.inbox-page #thread-state{font-size:10px}.thread-actions{display:flex;gap:7px;align-items:center}.inbox-page #toggle-state{font-size:11px;padding:7px 10px;border-radius:6px;white-space:nowrap}.inbox-page #profile-toggle{display:none;font-size:11px;padding:7px 9px;border-radius:6px;white-space:nowrap}.inbox-page #transcript{background:#fff;padding:23px 20px;flex:1;min-height:90px}.inbox-page #messages{gap:18px}.inbox-page #messages li{max-width:85%}.inbox-page #messages p{padding:10px 13px;background:#f3f5f4;border:0;border-radius:11px 11px 11px 3px;box-shadow:none;font-size:13px;line-height:1.8}.inbox-page #messages .admin p{background:#146e60;border-radius:11px 11px 3px 11px}.inbox-page #messages small{font-size:10px;margin-top:5px}.inbox-page #reply-form{margin:0 16px 16px;padding:12px 13px;border:1px solid #dce4df;border-radius:10px;box-shadow:0 2px 7px #273f3708}.inbox-page #reply-form label{font-size:11px;margin-bottom:5px}.inbox-page #reply{border:0;background:#fff;border-radius:0;min-height:58px;padding:4px 0;font-size:13px;resize:vertical;max-height:160px}.inbox-page .image-controls{gap:7px;margin-top:5px}.inbox-page .image-controls button{font-size:10px;padding:5px 8px;border-radius:5px}.inbox-page .image-controls small{font-size:9px}.inbox-page .reply-controls{margin-top:8px}.inbox-page .reply-controls small{font-size:9px}.inbox-page #send{background:#1f3030;min-width:88px;padding:8px 12px;font-size:11px;box-shadow:none;border-radius:6px}.inbox-page #thread-status{font-size:12px;margin:5px 18px}.inbox-page #thread-status:empty{display:none}
.inbox-page main>.customer-panel{border-left:1px solid #e9edeb;border-right:0;padding:0;overflow:auto}.profile-heading{display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #e9edeb;padding:17px 18px;min-height:56px}.profile-heading h2{font-size:13px;margin:0;font-weight:600}.inbox-page #profile-close{display:none;border:0;padding:0 6px;font-size:22px;background:transparent}.inbox-page #profile-empty{font-size:12px;line-height:1.9;padding:35px 20px;color:#8c9893;text-align:center}.profile-avatar{display:grid;place-items:center;width:58px;height:58px;border-radius:50%;background:#e5f0ea;color:#26705b;font-size:24px;margin:28px auto 12px}.inbox-page #profile-name{text-align:center;font-size:15px;margin:0 18px 7px;overflow-wrap:anywhere}.inbox-page #profile-email{text-align:center;color:#7c8c83;font-size:11px;margin:0 15px 12px;overflow-wrap:anywhere}.inbox-page #profile-state{display:table;margin:0 auto 24px;background:#eef5f0;color:#376954;border-radius:20px;padding:5px 10px;font-size:10px}.inbox-page #profile-state.is-waiting{background:#fff0d7;color:#9c500a}.customer-panel dl{border-top:1px solid #e9edeb;padding:20px;margin:0}.customer-panel dt{font-size:11px;color:#7e8b84;margin-bottom:7px}.customer-panel dd{font-size:12px;margin:0 0 19px;color:#3c5046;overflow-wrap:anywhere;line-height:1.65}.customer-panel dd[id$='-id']{font-family:ui-monospace,monospace;font-size:10px;color:#809087}.profile-tip{border-top:1px solid #edf0ed;padding:18px;font-size:11px;line-height:1.9;color:#839087}
@media(max-width:1250px){.inbox-page main{grid-template-columns:265px minmax(0,1fr)}.inbox-page main>.customer-panel{display:none}.inbox-page #profile-toggle{display:block}.inbox-page.profile-open main>.customer-panel{display:block;position:fixed;right:10px;top:56px;bottom:10px;width:265px;z-index:15;box-shadow:-12px 0 35px #1c38251a;border-radius:0 12px 12px 0}.inbox-page #profile-close{display:block}}
@media(max-width:760px){.inbox-page{padding-left:56px}.side-rail{width:56px;padding:10px 3px}.side-rail a{width:48px;font-size:9px}.side-rail .rail-brand{width:38px;min-height:38px;font-size:29px}.inbox-page .topbar{padding:0 12px;height:56px;min-height:56px}.workspace-title{font-size:18px}.workspace-title span,.workspace-title strong{display:none}.inbox-page #admin-email{display:none}.inbox-page main{grid-template-columns:220px minmax(0,1fr)}.inbox-page .thread-header{padding:12px;align-items:flex-start}.thread-actions{flex-direction:column}.inbox-page #transcript{padding:17px 12px}.inbox-page #reply-form{margin:0 9px 10px;padding:10px}.inbox-page .reply-controls small{max-width:130px;line-height:1.6}.inbox-page .image-controls small{width:100%}.inbox-page #messages li{max-width:94%}.inbox-page main>aside{padding:15px 6px}.inbox-page .inbox-heading{padding:0 7px 12px}.inbox-page h1{font-size:18px}}
@media(max-width:600px){.inbox-page main{display:flex;flex-direction:column;height:auto;overflow:visible;border-radius:10px}.inbox-page main>aside:not(.customer-panel){max-height:260px;border-radius:10px 10px 0 0;overflow:auto;flex-shrink:0;border-bottom:1px solid #e3ebe5;border-right:0}.inbox-page .workspace{min-height:500px}.inbox-page #thread{height:690px;max-height:none}.inbox-page #welcome{min-height:500px}.inbox-page .conversation{min-height:61px}.inbox-page .inbox-heading{padding-bottom:10px}.inbox-page .list-controls{margin-bottom:8px;padding-top:10px}.inbox-page.profile-open main>.customer-panel{width:min(290px,calc(100vw - 76px))}.inbox-page #messages p{font-size:13px}.inbox-page .thread-header{min-height:96px}.inbox-page #send{min-width:75px}.inbox-page #reply-form .reply-controls small{max-width:100px}}
.inbox-tools{display:flex;flex-wrap:wrap;gap:7px;padding:0 8px 14px}.inbox-page .inbox-tools button{font-size:11px;border-radius:6px;padding:7px 9px}.inbox-page #waiting-filter{background:#fff5e5;border-color:#eac68f;color:#96500d}.inbox-page #waiting-filter[aria-pressed=true]{background:#a9530a;color:#fff}.inbox-page #waiting-count{font-weight:700;margin-left:5px}.inbox-page #sound-toggle[aria-pressed=true]{background:#e5f4eb;border-color:#8dc4aa;color:#1b654c}#sound-status{flex-basis:100%;font-size:10px;color:#74867c;line-height:1.6;margin:0}.inbox-page .conversation.needs-reply{grid-template-columns:minmax(0,1fr) auto}.inbox-page .conversation .waiting{max-width:125px;font-size:9px;padding:2px 4px}.inbox-page .conversation.needs-reply p{grid-column:1/-1;grid-row:2}.inbox-page .conversation.needs-reply .waiting{grid-column:1/-1;grid-row:3;justify-self:start}.inbox-page .conversation.needs-reply{min-height:78px}
.inbox-page #messages .message-responder{font-size:11px;font-weight:600;color:#356755;overflow-wrap:anywhere}
.inbox-page .conversation::before{display:none}.customer-list-avatar{position:absolute;left:9px;top:14px;width:29px;height:29px;border-radius:8px;overflow:hidden;display:grid;place-items:center;background:#e4efeb;color:#176859;font-size:13px}.customer-list-avatar img{width:100%;height:100%;object-fit:cover}.profile-avatar{overflow:hidden}.profile-avatar img{width:100%;height:100%;object-fit:cover}#change-icon{display:block;margin:10px auto 15px;font-size:11px;padding:6px 10px;border-radius:7px}#icon-dialog{width:min(600px,calc(100vw - 28px));max-height:calc(100dvh - 40px);overflow:auto;border:1px solid #d5e3dc;border-radius:18px;padding:24px;color:#173f37;box-shadow:0 24px 80px #102e3b33}#icon-dialog::backdrop{background:#112b2b88}#icon-title{font-size:21px;margin:0 0 8px}#icon-customer{font-size:13px;overflow-wrap:anywhere}#icon-options{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:20px 0}.icon-option{padding:8px;display:flex;flex-direction:column;align-items:center;gap:7px;border:2px solid #e5ece8;border-radius:12px;background:#fff;font-size:11px}.icon-option[aria-pressed=true]{border-color:#168573;background:#e9f6f1;box-shadow:0 0 0 2px #16857322}.icon-option img,.icon-default{width:78px;height:78px;max-width:100%;object-fit:contain;border-radius:9px}.icon-default{display:grid;place-items:center;background:#e4efeb;font-size:28px}.icon-actions{display:flex;justify-content:flex-end;gap:10px}.icon-actions #icon-save{background:#176859;color:#fff}#icon-status{font-size:13px;color:#885421}@media(max-width:480px){#icon-options{grid-template-columns:repeat(3,minmax(0,1fr))}#icon-dialog{padding:18px}}
.channel-tag{display:inline-block;font-size:9px;padding:1px 4px;margin-right:5px;background:#edf0ee;color:#65756d;border-radius:4px;vertical-align:middle}.channel-tag.line{background:#06c755;color:#fff}.line-retry{display:block;font-size:11px;padding:5px 8px;margin-top:5px}
.assignment-bar{display:flex;align-items:center;flex-wrap:wrap;gap:7px;padding:9px 18px;border-bottom:1px solid #e5ece8;background:#f7faf8;font-size:11px}.assignment-bar strong{margin-right:auto;overflow-wrap:anywhere}.assignment-bar button,.assignment-bar select{font-size:11px;padding:5px 8px;border-radius:6px;max-width:180px}.assignment-bar p{flex-basis:100%;margin:0;font-size:11px;color:#8f532b}.assignment-bar p:empty{display:none}.case-owner{font-size:9px;color:#64776f;grid-column:1/-1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.inbox-page .conversation.wait-warning{border-left:3px solid #dc941f}.inbox-page .conversation.wait-critical{border-left:3px solid #d74343;background:#fff0ee}.inbox-page .wait-critical .waiting{background:#bd3131;color:white}#line-health{padding:10px;background:#fff0ee;color:#9b3030;border-radius:7px;font-size:11px;line-height:1.7}#quick-dialog{width:min(620px,calc(100vw - 28px));max-height:calc(100dvh - 40px);overflow:auto;border:1px solid #d8e5dc;border-radius:16px;padding:22px;color:#173f37}#quick-dialog::backdrop{background:#112b2b88}.quick-heading{display:flex;align-items:center;justify-content:space-between}.quick-heading h2{font-size:21px;margin:0}#quick-dialog p{font-size:12px;line-height:1.7}#quick-search{padding:10px;border:1px solid #c8dad0;border-radius:8px;width:65%;margin:12px 8px 12px 0}#quick-list{list-style:none;padding:0}#quick-list li{border:1px solid #dfebe4;border-radius:10px;padding:15px;margin:12px 0}#quick-list p{white-space:pre-wrap;overflow-wrap:anywhere}#quick-list button{font-size:11px;margin-right:7px}#quick-list button:first-of-type{background:#176859;color:#fff}#quick-form{background:#f1f7f3;padding:15px;border-radius:10px}#quick-fields{border:0;padding:0}#quick-fields label{display:block;font-size:12px;margin:8px 0}#quick-fields input,#quick-fields textarea{width:100%;padding:9px;border:1px solid #c4d9cd;border-radius:7px}#quick-status{color:#8f532b}
.identity-panel{margin-top:20px;border-top:1px solid #e0e8e4;padding-top:16px;text-align:left}.identity-panel strong{display:block;font-size:12px;line-height:1.7}.identity-panel button{display:block;margin:8px 0;width:100%;font-size:11px;padding:8px;border-radius:7px}.identity-dialog{width:min(580px,92vw);max-height:85vh;overflow:auto;border:1px solid #dce5df;border-radius:16px;padding:24px;color:#173f36}.identity-dialog::backdrop{background:#122c2866}.identity-dialog input:not([type=checkbox]){display:block;width:100%;margin:8px 0;padding:10px;border:1px solid #c7d8cf;border-radius:8px}.identity-dialog label{display:block;margin-top:14px}.identity-dialog button{padding:9px 12px;margin:6px 5px 6px 0;overflow-wrap:anywhere;max-width:100%}.identity-dialog p{font-size:13px;line-height:1.7}.identity-dialog input[type=checkbox]{width:auto}.identity-panel button:disabled{opacity:.6}.assignment-bar{flex-shrink:0}